Page 7 - Mississippi 811 Magazine 2019 Issue 4

the Positive Response. it is a great way to let the mnlraclnrs

or companies doing the digging know it «here is natural gas

in the area or not. we still mark at the digging site clear or

not. But just in case the marks are removed trom weather or _ ‘M
cnnstxuctlon dlrl, they can call and find out fur sure from the \\\gD‘ .“9

Positive Response. Great program, a little time consuming but < e“eK3 midfi‘

still a great program." aw »¢i\¢€ 5 com?

”Fox those that do not have a ticket management system, or \N°€I~°

they just really do not want to utilize a ticket management

system. we'll set up an account tor «hem to log into our portal, _ ,. , .o-"'”

our mobile app. once we get the coniigurations set up. any ’ g ‘‘ *‘‘‘

tickets «hey need to respond to will be under a response A ‘ < a

category that's in «he application when «hey open the app, ,; -5“,

it will show «hem all «he tickets they need to respond to." ; " ',

" ' . . . .. -‘ - Ex ellenced Commercial A ems
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explains Amanda Both Cnast EPA and Caledonia Natural Gas

District submit through «he M5811 Web Portal or Mobile App

Tn get the most out ui Positive Response, Amanda explains N'ETnc'TEcH

«he advantages of «he ticket management system. "The ones .

that are using «he ticket management system kind of have an n‘"''" "°'°°"°"’ F‘“’ E‘‘‘'’ “'"‘ "°°""‘°‘
advantage in that once that ticket management system is set - cieato ttotallott ems bare litspooiloii moms

up. it automatically sends «he responses to us Their system - intamol logging with aloud «tat. mulysls

interacts with ours once their rr department has it set up and - izaaitline oliioitlan aleits

idtaullomafically I"A}'1an:ifekzs‘Ihe intocmatipn Dzler mblgs. Thefiénn . .,..,,..,. .,.i.,,..,.,,. .,.,.k.,.,

o a o more in e e e nanagemen ems y

are written to manage tickets. They have an all-in-one place tor V

the member to be able In du that. We didn't want them to have

duplicate their work That's why we have worked so hard with local. buvlm ullllllrs. marklr balk. wants
«heir IT departments to get all that set up. :6 cam-v=:l;nv7-S ;m M‘ vim?-2

.o.y.. .i , ... am ...,

"We are encouraging anyone who would like to use a ticket

management system to use Korweb That is the system we

nffer to our members tor tree. There are other systems out

there. but we have a partnership with l<orTerra and 811 pays

servlce tees to them every year so we can Dffez that product to

mu members for free.

Amanda says M5811 has an open line ui communication with

KoxTerra. When n member juins Km'Web, KnrTeua contacts ""°"‘ 9'9" '°' °'‘‘'‘ """‘ ''°"' 2' ‘° “ ‘-MI“ 9" "I'li"Il“l°" ‘M
the M5811 team and the setup is completed and ready to start };‘;;';c‘,,5f""C’_‘,‘,[‘_','_"_.‘;"y’;1“,',",|” '”' ”°“"’”“ j‘;",‘,Y”‘l";‘;“';"‘ W‘ "W"
using the ticket management system, its ready fur them.

A,,,,,,..l.,,,,,,.M,mr,.E.,,,,,_,v.w.,,k.,i,l,E1E..,y.,,
make this happen and the Mississippi exeavntiun community Vivu-It-butnch cor,,.r.u-on Jo-uiimiae am
as a whole are now reaping the rewards ui their labor. As new 3151 meal: si...i ml Fm: Wfl4ABJ5iZ mi r.i.io».ni.t mm
.ECg,,,,,,,E, emwsl M5 Sn vigilant in "3 mm ,0 my ,,,, en. a... or usA ....a.a.a........a.s...
the cutting edge. always fur the sake ot sater excavating. '

201S,lssue4 Mtsslsslpnlfiu . 5