Page 16 - Mississippi 811 Magazine 2017 Issue 4
P. 16

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one 15:!
hen 1 started my Positien Had the restaurant manager asked me at me telt that someone was going
as a safety manager and what the restaurant could do to make to receive, at a minimum, a dressing
risk and less manager things right with me and gotten me down tor striking the line lnstead, we
_ many years nan, I made out of the store as happy as l could be determined our specific course of action

a -iiiiek stnla fer Iiineh at a fast fend atter the experience, the time fur a true and each person's responsibilities. we
restaiirant I retiirneii to the attire and investigation could come atterwards. had the repairs done sately, quickly and
remeved the teed from the has, then Assessing where things went wrong with no lasting adverse media coverage
I natieed that senieone had aetiially and potentially blaming the culprit statt and no saiety issues. what went wrong
taken a bite eiit of the biiraerl had been member, should have occurred out or and what could have been done to
given Irate, I returned to the restaurant my presence The same is true with our avoid the situation was a topic for later
and reeliiested to sneak tn the manager businesses, our employees. discussion while certainly not a "win,"
to air my complaint. l-ler reaction was M‘ “Y 1. k d matters could have easily been much
ta immediately and with me awaiting “‘ a ““ ‘ ““ “' ""‘“‘ “T . . worse Focusing on resolution was
some sort of resolution at the counter, damnsedr when an emlrleyee is inlitiedi dehnitely the answer here.

emfmm gee mm“ en eppeeem all torces should be mnblllllzednlo mee« e

egemp, ee find em who was ,0 Heme’ safety’ requirements and heal «he The redemption that an employee can
while I eventually meg M e ,egmd situation. Assessing blame leaves ieel about making a situation right and
end “eve, ,eg,mee, ,0 me ,ee,eu,em «he problem unresolved. l« does not getting beyond the incident itselt can
gem me yew“, ieemeg Wee uuly cxzaftz an attlitude ;o remain or flu be alf.s:hl;ead tofia mire Eiitlliiiilhrecougilting
im,e,,,eg,e_ pro essiona , it on y promotes ear. o speci cs « at o t e pro em

This lack of resolution is uninrtunnlely as well. This helps contribute to a more

Ten many times, when seinething nflen a poor retlection on the company appropriate solution in «he tuture. And
sees Wrong en a lab (-‘turn inliiry te and the individuals involved. And the situation can deiine a leader in the
Preperiy damage. from a safety dtatinn nflen the media is there to record and process.

te a Produetien Problem on the iirhlr memorialize any such issues. .

‘he gm Step ,5 in me“ “me while I l am not sure thnlllhlere is a moral to be
ulgmeeely e met eeuee enelym e, several months atter this, our workers derived trom receiving a partially eaten
eeme em 0, “.“,2§ugflh‘un is emiee, struck a mismarked water line in burger, but in this case, looking beyond
(espetially Wme details e,e em}, and a prominent location All the local the incident and learning was certainly
evidence is tresh), the hrst step should Channels Were Present and retnrfiing helpfiit I

not be blame; it should be resolution. 0“! aeti°ns- We haiir Prior tn their

meme eemevee “me to emee, the arrival, huddled to determine our M; if;.:ai.;iy ,.y.,.»a,.s l:(mi ar:.tii.tyri.cfeaa,.~
emeegon and empleyeee fearing best course of action. lcould sense I Vfixiw I, us, me: am we it/m rm-re mi-
conseauences are often distracted trom that many at those einlalnyees looking V‘

their true mission.

14 . Mlsstxsllwlfill 2fl17,!ssu:4

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